Ace Hardware & Building Supply

Helpful staff at first. Then I needed to help my husband of 30 years adjust his Prostatic which involves taking his pants down and so we went to the single restroom ( that men & women share) to adjust his Prostatic and to use the restroom. It was so filthy that my husband could not sit down until it was cleaned. Only to come out of the restroom to find an employee standing, blocking there staring at us and accuses us of stealing and that they have us on camera. We were willing to let them search us. They made a scene around all the other customers, we were very much embarrassed. We did not feel that they handled this situation appropriately, business like or professionally.

The owners are some of the most AMAZING people and their customer service is ALWAYS TOP NOTCH every time I visit this location!!!

My place to go very.friendly and they carry good products

I have shopped there for years without any incident but every since they hired the guy with the ponytail it has been horrible. He is rude and thinks he knows everything and always offers himself for hire. I had a contractor with me twice and he has argued with them about their knowledge of what the job entails. The last visit this week he argued with the guy about his measurements very loudly with several customers in the store and the younger guy with special needs had the audacity to show his gun on his side.I had to intervene and tell them that we were paying customers and even the guy that has been there for years was short and offered no assistance. The females have always been friendly and helpful but from this day forward I will shop in Gardendale. There is no way that a paying customer should be treated with disrespect and rudeness.

Hardware store that's not your big huge store. Typically smaller and a lot of times they have that older harder to find stuff. For us older people, it's like the old neighborhood hardware store.